The green marketing concept emerged in the late 1980s, and many hotels have since
implemented a variety of green marketing strategies, such as the use of the “green hotel” label to
project a green image and attract potential customers. However, some companies that have launched
environment-based promotions have been accused of “green washing” by their customers. This study
aims to investigate the gap between hotel manager and customer perceptions of the relative
importance of green marketing-related activities.