Ten Steps to Process Review
The following is a brief description of my firm’s 10-step business
process review procedure. These steps provide general guidelines for the
activities that need to take place for a better understanding of the current
and desired business processes related to CRM.
Step 1: Meet with the Client to Plan an Initial Schedule
Meet with key client representatives to determine strategy, direction,
and a list of possible participants in the business process project, and outline a tentative schedule for engagement with the client staff.
Step 2: Research Background Materials
Review client background material for “as-is” business processes
including existing process flow documents and start researching the possible relevant industry best practices.
Step 3: Interview Client Representatives About
Current State Processes
Set up interviews/meetings with process knowledgeable client personnel to determine “as-is” or current processes, and note any potential quick
wins and other ideas that could impact the “to-be,” or future process work.