Eternal resin company ordered 3 drums of Troymax Co10% lot no. 14084255SD and the goods was
delivered on 14/11/2014.
QA technician took some sample from the goods to confirm quality/performance of product before
produce in production.
Their technician found gel time problem that drying time slower than their STD.
Customer summarizes this case that quality of Troymax Co10% lot no. 14084255SD lower than their
STD.
They decided to reject all the goods total 3 drums to supplier and request new lot no. to replace it.
Customer would like to know about quality of product, root cause of problem, correction
immediately and prevention of this issue.
We will send you Troymax Co10% lot no. 14084255SD that customer returned to us for further
investigation on the root cause of issue.