Trucks were experiencing significant loading delays at the facility of a manufacturer of refrigerated food. The last-mile food distributor that received the product required drop trailers at the facility and ran the carrier’s reefer units almost dry before unloading them. The extra cost associated with these workarounds was embedded in the carrier’s line haul rate. In other words, the restaurant brand that ultimately bore the total landed cost expense was picking up the tab through inflated transportation costs for inefficiencies created by the manufacturer and distributor.