Dear Volunteers:
It’s easy to skip paperwork. Caring people like you, people
who volunteer for work on a hot line, are there to do the
work—to provide the kindness callers need. When we ask
you to use forms and fill out reports, we know it’s hard for
you to muster enthusiasm.
Good news! Volunteers report that the new log sheets are
easy to complete. Sure, there are growing pains, and we need
to work out a few bugs, but all in all the forms are doing
what we need them to do: track calls and provide broad statistical
data.
You have been terrific in your openness to change and in
your support in helping us achieve this quality objective that
has been essential to the program’s success. Any questions?
Please call me directly. And again, thank you, thank you.
Warmly, Mary Jo
Doesn’t the memo read well? It’s clear, upbeat, and reader focused..