3. For air trips, what class of service will be purchased?
With many airlines, passengers have a choice of flying First Class (at leaston long-haul routes), Business Class and Economy or Coach Class.2 In
the business travel market, the person who travels will have little or no
say in the decision as to which class will be purchased. Almost all firms
have a Corporate Travel Policy whereby very senior executives are
allowed to travel First Class, those of middle rank in Business Class (at
least on long-haul routes), whilst junior employees have to be satisfied
with Economy Class. Interestingly, during recessionary periods, almost
all firms have a downgrading policy in order to save money with, in
particular, much First Class and Business Class travel being
eliminated.