Issue 1: [service tracking] S/O has been update GD but the units are at CSP (8 Jobs found by randomly checked , ref figure 1) ~ critical issue (panalty/warning letter will be applied)
Issue 2: [service tracking] S/O has been update registered / RC/GD in the same day for part replacement symptom, refer figure 2 ~ monitoring
Issue 3: [part controller] Job sheet put in the wrong box, Job sheet unattach on the box (30 pcs approx) ~ critical issue
Issue 4: [upfront/ reception] all reception staffs (3 ppl joined mid of Apr) are new using the job sheet, real time S/O registration required ~ critical issue
Issue 5: [service tracking] all idetified dealers (LTH company) are required to register the job by "PS service type" ~ monitoring
Issue 6: [service tracking] all of RC is required the staffs to call back customer to inform the job status ~ monitoring
Issue 7: [pickup service] No dedicated staff by sharing the resource on other function ~ critical issue