Social media ROI has always been a touchy subject. You'll find divided camps: those who emphasize that social media should not be expected to perform like a direct response tactic and those who can provide all kinds of empirical formulas for calculating social media ROI. But one move will have more measurable impact on your bottom line than the number of Likes, mentions or +1s will ever have: ignoring.
Popularized by former Kodak CMO Jeffrey Hayzlett, the so-called 'risk of ignoring' references the dangers for companies that choose to turn a blind eye to social media while everyone else in their world embraces it. Here are those risks.