1) keep track of how long each customer has been a customer                    
2) keep track of how much business each customer generated this past year                    
3) keep track of how much business each customer has generated historically                    
4) keep track of all the times each customer has contacted the company and what happened                    
5) keep track of all the times the company has contacted each customer and what happened                    
6) keep track of all of customer complaints and how they were resolved                    
7) keep track of each customer?s preferences for doing business with the company                    
8) keep track of where each customer ranks on their list of most loyal customers                    
2-2. Please provide any key comments that are important to you about customer recognition best practices. If no comments, please write "none" in the space below.