Germans respect quality and honesty, believing that when there is a problem, the problem should be discussed in an open manner. Unless told otherwise, Germans will expect that everything is satisfactory. When a problem does arise, it's important to be prepared to explain the problem clearly, in detail and without emotion. Most Germans are uncomfortable with personal compliments, and they find it confusing when Americans use a habit whereby something positive is said before something negative; this compliment/complaint is perceived as being contradictory.