• Is aware of what is happening around the hotel
• Discovers information about the hotel and social events
• Looks outside the industry for new ideas
• Assists in other areas of the hotel to build their knowledge of difference departments
• Shares ideas with the manager on new ways to improve business operations
• Foresees potential problems and adjusts resources accordingly where possible or reports to manager for resolution
• Is willing to try new ideas and involves the team in testing new ways of doing things