In addition to above specific skills, knowledge, aptitudes, and other characteristics (KSAO’s) are desirable and combined in a proper way so they can work
A Managerial View of E-Banking 73
Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global
is prohibited.
together to accomplish the desired goals. Since e-banking staff are in short supply,
skills that are in short supply must be used most efficiently (Mitchell, 2001). For
example, Some non-IT tasks (such as report writing, routine coding, and systems
administration) can be shifted to non-IT staff so that the IT staff can have more
time to use their skills efficiently. A good understanding of these job roles, skills
and issues would be required to recruit, retain, organize and develop an e-banking
department or team.
In addition to above specific skills, knowledge, aptitudes, and other characteristics (KSAO’s) are desirable and combined in a proper way so they can workA Managerial View of E-Banking 73Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Globalis prohibited.together to accomplish the desired goals. Since e-banking staff are in short supply,skills that are in short supply must be used most efficiently (Mitchell, 2001). Forexample, Some non-IT tasks (such as report writing, routine coding, and systemsadministration) can be shifted to non-IT staff so that the IT staff can have moretime to use their skills efficiently. A good understanding of these job roles, skillsand issues would be required to recruit, retain, organize and develop an e-bankingdepartment or team.
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