3.3 Case Study
3.3.1 Case Selection
The case company chosen operates within the insurance industry in Sweden, and is limited to the
local branch in Uppsala. The company was chosen due to the importance of gaining access, and
as there was an established professional relationship with the company through one of the
researchers, the level of trust needed to achieve access had already been met (Gummesson,
2000). Furthermore, the characteristics of the insurance industry was perceived as especially
interesting due to its differing nature from a more traditional manufacturing company, as this
type of service offers a highly complex business model for price setting and calculation of risks.