For problems that they have to rely on vendor
support, 2 out of 9 participants are satisÞ ed with
supporting services but 1 out of 9 participant is not
satisÞ ed. This participant was highly unsatisÞ ed with the
software company. One participant found that vendor
has never provided help as problems arise. Thus, the
problems have to be Þ xed by company’s internal staffs.
The others do not have any comments on vendor
support because of no direct contact with vendor.
Information system department’s staffs call for vendor
support for them. Even though one participant does
not satisfy with the supporting service from vendor,
all of them indicate satisfaction with the accounting
software. This satisfaction implies that vendor support
is an unimportant acceptant factor