At the front of the cart are the engaged and committed employees. They are the people in your organisation that walk in front of the cart, and help pull the cart along its journey. Slightly further back are the engaged or committed employees, who sit in the cart and look forward. At the other end of the cart are the employees that are neither engaged nor committed. The majority of these employees are looking the other way, ignoring the direction of the cart. Some are however, hanging off the back, disrupting the journey and making it more difficult.