To enable and pay for these changes, cut "corporate." Harvard business school professor jay Jaikumar argues that most technological progress occurs at smaller, flatter companies staffed with generalists. So does most people progress: eliminating levels of bureaucracy accelerates decision making in the field, empowers talented people formerly hidden in the hierarchy, and saves enough money to pay for major information systems improvements. The successful Dutch retailer has only 128 corporate headquarters personnel for a business with 103,000 employess