At the duty free shop at Newcastle Airport, England.
Hello sir, can I help you?
Yes, I bought this computer last week; it was discounted, however, it is faulty.
Oh really! Sorry about that sir. Did you pay in British pounds or did you use a different currency? Do you have the receipt?
Yes, here it is. I paid in dollars.
Please wait a moment sir; I want to ask the computer expert for that product.
Ten minutes later:
Sorry sir, there is nothing we can do, because you bought it in the sale.
What! Sony is an upmarket product and is usually great value for money. This is very poor service; where is your manager I want to speak to him?