Another reason the location of the Help Desk is so important is that it defines to what
degree multiple Help Desks may eventually integrate into fewer instances. During their
periods of initial growth, many IT organizations increase their number of Help Desks in
response to expanding services and a growing user base. One of my prior clients had no less
than seven Help Desks: Applications, Operations, Desktop Support, Technical Services,
Database Administration, Data Network Services and Voice Network Services.