The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost, in either case, is staggering, but few businesses truly understand the implications.
PARETO’S LAW
80:20 RULE
20% of customer account for 80% of turn over
20% of customer account for 80% of profit
20% of customer account for 80% of all your problems