I like to be at my desk by 8 a.m., partly because the tube is less busy at that time, but also because it gives me some quiet time to prepare for the day ahead. I have an open- door policy and anyone can come and speak to me about anything. I want to know what is going on. It means that anything might happen, but I like it like that. I also go and talk to people to see what is going on. I escape the building at lunchtime when I