MARKETING IMPLICATIONS
Two important findings emerge from the
research. First, Indian consumers differ on
compulsive buying behavior from their Western
counterparts. Second, credit card attitude does
not affect consumers’ compulsive behavior.
The demographic factors have an influence
on consumers’ compulsive behavior. Younger
consumers are likely to exhibit compulsive
behavior. This may be because high income increases
the propensity to overspend. Possessions
connote status and power and improve individuals’
self-esteem. Since younger consumers’
constitute a major segment of the market, understanding
their attitude could help marketers to
target them appropriately. The implications may
also reflect materialistic tendencies. Although
materialistic values have not been studied in the
current research, the findings can also suggest
the materialistic tendencies among young
consumers who are better educated and have
high incomes. Compulsiveness is attributed to
specific demographic profiles of consumers.
This helps in segregating consumers who are
likely to show compulsive buying tendencies.
Further, it is important for banks to be cautious
while targeting compulsive shoppers. People
may overspend and not be able to repay the
debt. It can have negative consequences not
only for individuals but also for society at
large.
Earlier research on credit cards and compulsive
behavior suggests that credit card use affects
compulsive buying (d’Astous, 1990; Phau
& Woo, 2008; Pirog & Roberts, 2007; Roberts,
1998; Roberts & Jones, 2001; Roberts & Martinez,
1997; Wang & Xiao, 2009). The current
findings are different from these studies. Credit
38 JOURNAL OF GLOBAL MARKETING
card use and attitude toward credit card do not in-
fluence compulsive behavior among Indian consumers.
This is an important finding. It shows
that policy makers, government, and economists
should not worry that Indian consumers would
accumulate debt by overspending through the
use of credit cards. Banks should also not worry
about credit being accumulated by their consumers
through the heavy use of credit cards.
This implies consumers would not accumulate
debt that they are unable to repay by using credit
cards to purchase products. Overspending is not
attributed to credit card use. Credit card use is
limited as most people were hesitant to own
credit cards because of the costs involved. The
misconceptions about credit cards are related to
it being a safe mode of transaction. Many stores
do not have suitable infrastructure that facilitates
credit card transactions. It can be interpreted that
because of the global economic recession and fi-
nancial crisis, people are reluctant to use credit
cards. This has positive implications as most purchases
in India are done through cash payments
and people do not prefer to use credit cards to
purchase products. It is important for credit card
companies and banks to understand Indian consumers’
attitude about credit cards. To promote
credit cards, efforts should be undertaken to inform
consumers about the benefits of credit card
and to educate them about how credit cards work.
Credit and debit card services may be improved
by promoting the benefits. Banks can offer customer
support services that inform consumers
about the benefits of using credit cards. Schemes
related to credit points or other incentives can be
communicated to consumers. Consumers’ fears
related to credit card use need to be appropriately
tackled. Many people are unable to comprehend
the technical aspects of credit card use,
which may impact their attitude toward credit
cards. Information about using credit cards can
help consumers overcome their fears. Information
related to interest rates, payment modes, and
credit points should be an integral part of educating
consumers. People find credit card payment
issues complex and prefer using cash. It
is important for banks and credit card companies
to instill consumers’ confidence in the use
of credit cards. It also implies strengthening the
infrastructure and regulatory policies to prevent
credit card fraud. The procedure for getting a
credit card should be simplified so that common
consumer who is not highly educated can also
acquire a credit card.
MARKETING IMPLICATIONSTwo important findings emerge from theresearch. First, Indian consumers differ oncompulsive buying behavior from their Westerncounterparts. Second, credit card attitude doesnot affect consumers’ compulsive behavior.The demographic factors have an influenceon consumers’ compulsive behavior. Youngerconsumers are likely to exhibit compulsivebehavior. This may be because high income increasesthe propensity to overspend. Possessionsconnote status and power and improve individuals’self-esteem. Since younger consumers’constitute a major segment of the market, understandingtheir attitude could help marketers totarget them appropriately. The implications mayalso reflect materialistic tendencies. Althoughmaterialistic values have not been studied in thecurrent research, the findings can also suggestthe materialistic tendencies among youngconsumers who are better educated and havehigh incomes. Compulsiveness is attributed tospecific demographic profiles of consumers.This helps in segregating consumers who arelikely to show compulsive buying tendencies.Further, it is important for banks to be cautiouswhile targeting compulsive shoppers. Peoplemay overspend and not be able to repay thedebt. It can have negative consequences notonly for individuals but also for society atlarge.Earlier research on credit cards and compulsivebehavior suggests that credit card use affectsซื้อ (d'Astous, 1990; compulsive Phauและวู 2008 Pirog และโรเบิตส์ 2007 โรเบิตส์ปี 1998 โรเบิตส์และโจนส์ 2001 โรเบิตส์และมาติเน่1997 วังและเสี่ยว 2009) ปัจจุบันผลการวิจัยแตกต่างจากการศึกษานี้ เครดิตสมุดรายวันที่ 38 ของการตลาดระดับโลกใช้บัตรและทัศนคติต่อการทำบัตรเครดิตไม่ใน-fluence compulsive พฤติกรรมผู้บริโภคอินเดียนี่คือการค้นพบที่สำคัญ มันแสดงให้เห็นนโยบายผู้ว่า รัฐบาล และนักเศรษฐศาสตร์ไม่ควรกังวลว่าจะผู้บริโภคอินเดียสะสมหนี้ โดย overspending ผ่านการการใช้บัตรเครดิต ธนาคารควรยังไม่กังวลเกี่ยวกับสินเชื่อที่มีการสะสมของผู้บริโภคผ่านการใช้งานหนักของบัตรเครดิตนี้หมายถึงผู้บริโภคจะไม่สะสมหนี้ที่ไม่สามารถชำระสินเชื่อโดยบัตรเพื่อซื้อสินค้า Overspending ไม่เกิดจากการใช้บัตรเครดิต ใช้บัตรเครดิตจำกัดเป็นคนส่วนใหญ่ไม่ลังเลที่จะเองบัตรเครดิตเนื่องจากต้นทุนที่เกี่ยวข้อง ที่เกี่ยวข้องกับความเข้าใจผิดเกี่ยวกับบัตรเครดิตมันเป็นการเซฟโหมดของธุรกรรม ร้านค้ามากมายไม่มีโครงสร้างพื้นฐานเหมาะสมที่อำนวยความสะดวกธุรกรรมบัตรเครดิต สามารถแปลความหมายที่การถดถอยทางเศรษฐกิจทั่วโลกและไร้สาย-nancial วิกฤต คนหวงแหนการใช้สินเชื่อบัตร มีผลบวกเป็นส่วนใหญ่ซื้อในอินเดียจะทำผ่านการชำระเงินสดและคนที่ไม่ต้องใช้บัตรเครดิตซื้อผลิตภัณฑ์ เป็นสิ่งสำคัญสำหรับบัตรเครดิตcompanies and banks to understand Indian consumers’attitude about credit cards. To promotecredit cards, efforts should be undertaken to informconsumers about the benefits of credit cardand to educate them about how credit cards work.Credit and debit card services may be improvedby promoting the benefits. Banks can offer customersupport services that inform consumersabout the benefits of using credit cards. Schemesrelated to credit points or other incentives can becommunicated to consumers. Consumers’ fearsrelated to credit card use need to be appropriatelytackled. Many people are unable to comprehendthe technical aspects of credit card use,which may impact their attitude toward creditcards. Information about using credit cards canhelp consumers overcome their fears. Informationrelated to interest rates, payment modes, andcredit points should be an integral part of educatingconsumers. People find credit card paymentissues complex and prefer using cash. Itis important for banks and credit card companiesto instill consumers’ confidence in the useof credit cards. It also implies strengthening theinfrastructure and regulatory policies to preventcredit card fraud. The procedure for getting acredit card should be simplified so that commonconsumer who is not highly educated can alsoacquire a credit card.
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