The intention at this level is to assess the coat vs. benefits of training programme, i.e. organisational impact in terms of reduced costs, improved quality of work, higher productivity, reduction in turnover, improved human relation, increased sales, fewer grievances, lower absenteeism. Higher work morale, fewer accidents, greater job satisfaction etc. Collecting, organising and analysing level four information can be difficult, time consuming and more costly than the other three levels, but the results are often quite worthwhile when viewed in the full context of its value to the organisation.