Basing on the 94 complaint case-reviews, insufficient city construction designs are
mostly occurred. Lacking consideration of citizens’ needs and strict
legal regulations are major causes of the insufficient designs or
plans. These complaint cases include:
(i) inadequate parking space area design;
(ii) wrong traffic sign design; and
(iii) inadequate road planning.
These public agency inadequate city construction designs cause citizens to feel ignored of their rights and needs,
such that generate repetitive complaints from the same problems.
Yet the public agency merely focuses on fulfilling law regulations
of the city plan without considering citizens’ opinions. The above
situations commonly exist in the insufficient bureaucratic service systems of public agencies.