B2. Travelers cheques
Please refer to the LSOP No.15 cashiering for detail explanation on the procedures.
B3. Personal cheques
Please refer to accounting policy no 1-26 "Personal Cheques" for detail explanation.
C. Travel agent vouchers
1. Request the voucher/itinerary/booking order (coupon or facsimile) from the guest at the time of check-in. Ensure that you are aware of what charges the voucher is valid for and set up the guest's account accordingly.
2. Check the date on the voucher to ensure it has not expired and that it corresponds to the guest duration of stay at the hotel.
3. Ensure that the travel agent's folio containing the charges has an A/R account, name and contact address.
4. If the voucher only covers part of the guest's expected charges, front office must request for an alternative method of payment for incidental charges (refer section on "Credit Card/Cash" procedures).
5. Attach the voucher /itinerary / booking order to the back of the registration card until such time the guest has checked out, after which the voucher must be attached to the guest folio and sent to A/R
Note: If the travel agent does not have credit facilities, and no advance payment from the travel agent has been made, front office must inform guest upon arrival and take an alternative form of payment.