Not all situations involve a formal RFP, however. Needs often are defined informally during a meeting or discussion among a group of individuals. Some of the individuals may then volunteer or be asked to prepare a proposal to determine whether a project should be undertaken to address the need. Such a scenario might be played out when the management of a hospital wants to establish an on-site day care center for the children of its employees. The management team or a specific manager may write down the requirements in a document and give it to an internal project team, which in turn will submit a proposal for how to establish the center. In this case, the contractor is the hospital’s own internal project team, and the customer is the hospital’s manager or, possibly, board of directors. It is important to define the right need. For example, is the need to provide an on-site day care center, or is it to provide child care for the children of the hospital’s employees? Is “on-site” necessarily part of the need?