I followed the 3 steps on the machine, pictured at left. (My choices are indicated with arrows.) Why did the machine dump my coffee onto the floor? Because I was supposed to supply the cup into which the machine was to put the coffee. I expected the coffee machine to dispense a cup. Coffee machines usually dispense cups. The step-by-step instructions mentioned nothing about me providing the cup. Am I only one who made this mistake? No. A friend who was visiting experienced the same problem.