There are several issues with this location, one being they do not have clearly defined job description. Another is that they do not have the necessary staff employed to account for emergencies such as people calling off of work. I believe the organizational culture needs to be re-evaluated, as Newman mentions that after two weeks of working he was given only one compliment for his efforts. It appears to be a very stressful location which would indicate a high turnover and also employee dissatisfaction.