in may 2007,blackhawk aironics implemented a new work reorganization plan. STRs such as brenda now work largely by telecommuting with managers and engineers at company headquarters in denton'texas,and with customers scattered throughout the united states. additionally,under the new work plan, STRs were given more freedom to deal directly with customers and engineers without supervisory intervention. this freedom greatly facilitated customer service needs and demands in an aviation market everone considers highly dynamic.