Check for clear signs that the iPhone has been in contact with liquid, such as liquid behind the display or corrosion on the
Lightning connector. If clear signs of liquid damage exist, deny warranty coverage and offer out-of-warranty service.
Ask the user if the iPhone has been in contact with liquid, and if so, whether the failure occurred at that time or soon after
exposure. If the user confirms a correlation between liquid contact and failure, deny warranty coverage and offer out-ofwarranty
service.
If the user disputes whether an iPhone with a triggered external LCI has been damaged by liquid contact and there are no
external signs of damage from corrosion:
- Open the device as described in the Service Guide and look for internal corrosion or a triggered internal LCI. If there is
corrosion or at least one fully red (triggered) internal LCI, deny warranty coverage and offer out-of-warranty service.
- A triggered or missing external LCI alone does not place a device out of warranty. If there is no sign of corrosion, no
liquid is present, and internal triggers have not been activated, proceed with eligible warranty service.
Check for clear signs that the iPhone has been in contact with liquid, such as liquid behind the display or corrosion on theLightning connector. If clear signs of liquid damage exist, deny warranty coverage and offer out-of-warranty service.Ask the user if the iPhone has been in contact with liquid, and if so, whether the failure occurred at that time or soon afterexposure. If the user confirms a correlation between liquid contact and failure, deny warranty coverage and offer out-ofwarrantyservice.If the user disputes whether an iPhone with a triggered external LCI has been damaged by liquid contact and there are noexternal signs of damage from corrosion:- Open the device as described in the Service Guide and look for internal corrosion or a triggered internal LCI. If there iscorrosion or at least one fully red (triggered) internal LCI, deny warranty coverage and offer out-of-warranty service.- A triggered or missing external LCI alone does not place a device out of warranty. If there is no sign of corrosion, noliquid is present, and internal triggers have not been activated, proceed with eligible warranty service.
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