Abstract
This study assesses management education students’ expectation, perception and satisfaction of services experienced
across four categories of institutions in Coimbatore. Institution quality factors were captured using structured
questionnaire across six dimensions namely, location, academics, infrastructure, image, cost and personnel and overall
satisfaction. A significant difference was found between the perception of students across four categories of institutions in
all six dimensions of institution quality factors. All five factors except cost significantly influence the overall satisfaction
of students towards the institution.
© 2012 The Authors. Published by Elsevier Ltd.
Selection and/or peer-review under responsibility of Global Science and Technology Forum Pte Ltd
Keywords: expectation; perception; management education, students’ satisfaction, institution quality.