An interesting contradiction in these findings is that even though services salespeople found on-the-job training to be the most useful of the training methods, the location of their training was more likely to occur at the company offices.
Taken together with the previous finding, this implies that the centralized location for training may not be meeting the training needs and more training should be undertaken in decentralized locations.
Also, the results suggest that sales managers should assume a more active role in the training process for services.