Although many of the cited articles tended to justify their empirical measurement
of IS success by citing the D&M IS Success Model, some of them failed to heed our
cautions. Some researchers have used the model to support their chosen success variable
rather than to inform the development of a more comprehensive success construct.
They overlooked the main conclusion of the article—that IS success is a
multidimensional and interdependent construct—and that it is therefore necessary to
study the interrelationships among, or to control for, those dimensions. “Researchers
should systematically combine individual measures from the IS success categories to
create a comprehensive measurement instrument” [8, pp. 87–88]. Although these
authors did not choose to measure (or control for) the various dimensions of IS success,
a number of other researchers have used multidimensional measures of IS success
in their empirical studies and have analyzed the interrelationships among them.
Some of these studies are summarized in the next section.