Many manufacturing firms have transitioned from simply bundling supplementary services with their physical products to reformulating and enhancing certain elements so that they can be marketed as stand-alone services (see the example of Gulfstream in Fig 1.9). At that point, the firm may target new customers who haven’t previously purchased its manufactured products - and may even have no interest in doing so. as the organisation’s expertise builds, it may add new service products and move from just bundling supplementary services with their physical products to marketing certain elements as stand-alone services. IBM, once known mainly as a manufacturer of computers and business machines, offers four main groups of services today as part of IBM Global Services: strategic outsourcing, business consulting, integrated technology services, and maintenance. Another success story is Rolls-Royce, featured in Best Practice in Action 1.1