Development of questionnaire
Survey questions were developed from the
literature reviewed which provided the framework
for the questionnaire. The questionnaire
consisted of five sections; in the first
section respondents were asked about the
types of special needs customers they
serve in their properties. In the second
section respondents were asked to assess
how suitable the country is to accommodate
special needs tourists. In the third section
respondents were asked about the suitability
of hotel facilities to special needs customers.
In the fourth section respondents were asked
about the issues to work on to attract special
needs customers. Finally, in the fifth section
respondents were asked to add their open
comments regarding the subject under
investigation.