Talking with a customer on the phone can often be a difficult task. Without seeing an individual’s face, messages can become muddled and meanings misinterpreted.
To improve your telephone communication skills, be sure to master the following tips:
When the phone rings, are you annoyed at the interruption? The way you and your employees answer the phone sets the stage for your customers' experience with you. Here are five tips for ensuring your phone skills give a good impression.
I have to admit I really don't like the telephone. Maybe it is because it is an interruption in an already "overscheduled" world. Even if it is someone I really want to talk to, it sometimes feels like a chore "to be nice"! With the amount of spam phone calls I still seem to receive, even after being on the "Do not call list", I must admit I make assumptions when I pick up the phone. If there is a nano-second of a pause when I pick up the phone, I immediately assume I am on someone's computer list just waiting to pounce if they here a real person on the other end of the phone.
VIOLENCE IN EGYPT ESCALATES. FINANCIAL CRISIS LEAVES EUROPE IN TURMOIL. My quest to become a journalist began by writing for the international column of my school newspaper, The Log. My specialty is international affairs; I’m the messenger who delivers news from different continents to the doorsteps of my community. Late-night editing, researching and re-writing is customary, but seeing my articles in print makes it all worthwhile. I’m the editor for this section, responsible for brainstorming ideas and catching mistakes. Each spell-check I make, each sentence I type out, and each article I polish will remain within the pages of The Log. Leading a heated after-school brainstorming session, watching my abstract thoughts materialize onscreen, holding the freshly printed articles in my hand—I write for this joyous process of creation. One day I’ll look back, knowing this is where I began developing the scrutiny, precision and rigor necessary to become a writer.