Lost/Stolen
Dear Tanagoti. Pornchai,
We attempted to remove your iCloud locked device from the previous owner's account but were unable to do so as the iDevice (358031058381966) is unfortunately marked by Apple as Lost/Stolen.
As stated on the website before purchase, it is not possible to remove the Activation Lock on iDevices which are in Apple's lost/stolen database using our Clean service. There will be a premium service coming soon which can unlock this device, you will be informed when it is available.
You have been given trade credits which you can use on a different device or against a different unlock for a different unit.
As we have already prepared your unlock and incurred the unlocking charge, we cannot issue a card refund for handsets which are rejected in such circumstances.
There are numerous services such as http://cleancheck.me (FREE) which can be used to identify Lost/Stolen handsets.
Kind regards,