-But your hotel reservation was ok , wasn't it?
-No they said they hadn't received any reservation in our name
- Didn't you show them the hotel voucher?
- Yes we did but they wouldn't accept it and besides the hotel was full
- Why didn't you call us ,mrs. Lucas ?
- At one o'clock in the morning? Anyway,the reception clerk was very helpful, and he got us a room in another hotel
- I Apologize for the inconvenience and don't worry , mrs. lucas we'll reimburse you for all your expenses but the beach there is really fabulous ,isn't it ?
- that's was your said it was so crowded that you couldn't swim and the water was polluted
- i 'm sorry you had such a bad experience what can i do?
- maybe you should check these places yourself before you sell the tour packages
-But your hotel reservation was ok , wasn't it?
-No they said they hadn't received any reservation in our name
- Didn't you show them the hotel voucher?
- Yes we did but they wouldn't accept it and besides the hotel was full
- Why didn't you call us ,mrs. Lucas ?
- At one o'clock in the morning? Anyway,the reception clerk was very helpful, and he got us a room in another hotel
- I Apologize for the inconvenience and don't worry , mrs. lucas we'll reimburse you for all your expenses but the beach there is really fabulous ,isn't it ?
- that's was your said it was so crowded that you couldn't swim and the water was polluted
- i 'm sorry you had such a bad experience what can i do?
- maybe you should check these places yourself before you sell the tour packages
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