1) To clarify the hotel cultures, co-operate objectives and mission statements in order to ensure consistency in approach and application across the hotel.
2) To clarify staff policy. This includes employees’ duties and responsibilities, employees’ benefits, work rules and regulations.
3) To provide training information & standard programs, and arrange training courses such as Fire Fighting & Safety, Fire Drill and Evacuation, First aid and CPR, Emergency Response, Orientation to New Employees, Etiquette & Manners, Service Mind.
4) To ensure that the Hotel Standards are well established among employees and properly guide the employees’ attitudes to be most beneficial to themselves, hotel guests and the hotel.