Management Targets – Progress and Challenges
(1) Maintaining flight safety
The JAL Group is focused on preventing aircraft accidents and
serious incidents in order to maintain flight safety. In fiscal 2015,
however, we experienced one aircraft accident and three serious
incidents.*1 In my capacity as Representative Director of the JAL
Group, I offer my sincerest apologies to the customers on the
affected flights and to everyone affected for the significant worries
and inconvenience caused. Taking these occurrences seriously, we
have conducted investigations into the causes and are reinforcing
countermeasures to prevent recurrence.
Other safety indicators remained at the previous year’s levels:
12 cases of customers sustaining injuries in either an aircraft or an
airport, 73 cases of irregular operations caused by aircraft system
malfunctions, amongst others, and 63 cases of irregularities due
to human error. We will continue to identify the direct causes of the
occurrences and delve deeper to uncover underlying causes and
solve problems so that customers can put their confidence in our
services.