Case Study for the final examination :
TO CHANGE OR NOT TO CHANGE: A CASE STUDY AT THE FRONT DESK
Morgan Black has been described by the corporate
office as the Miracle Worker because
of the troubled properties that were turned
around under Morgan’s leadership. It is
hoped the story at the Coug Inn will have the
same happy ending; however, the Coug Inn is
in a remote location, hundreds of miles from
any other corporate properties.