The study concludes and recommends that PCOO New Media has already set up policies and has already invested on technologies to support its operation. PCOO New Media has no specific framework/policy/mechanism to guide the planning, implementation, and monitoring of its operations and projects. The study suggests the use of Edward’s (1972) SHEL model which the researcher modified according to the needs of PCOO New Media. The study identifies gaps in terms of policy and hardware capacity of the agency that needs to be addressed through creation of policies and investment on physical infrastructures to support operations.