Receive reservation orders through phone fax or, email.
Check the arrival of the tour company that sends guests to use.
Consider the room rates for each guest types.
The problem.
To get the book through the phone, the problem is not clearly speaking customers. The distorted wrote the name wrong.
To solve the problem.
Repeat customer name before hanging up. To avoid mistakes and problems of customer name wrong.
Check the reservation details of customers to avoid mistakes.
Your opinion.
Customer service is important as the sword in hotel operation should be minimal errors. So the reputation of the hotel.