Within the tourism industry, as a whole, the hotel sector has contributed its share to the economy. Therefore, the need for hotel employees to provide hotel guests with an excellent experience is essential. Numerous studies, including Akbaba (2006), Albacete-Sáez et al. (2007), Briggs et al. (2007), Johnson and Vanetti (2005) and Papageorgiou (2008) have emphasized the importance of human resources in the hotel industry and in tourism in general.
Within the tourism industry, as a whole, the hotel sector has contributed its share to the economy. Therefore, the need for hotel employees to provide hotel guests with an excellent experience is essential. Numerous studies, including Akbaba (2006), Albacete-Sáez et al. (2007), Briggs et al. (2007), Johnson and Vanetti (2005) and Papageorgiou (2008) have emphasized the importance of human resources in the hotel industry and in tourism in general.
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