As a measure of success, System Quality considers the technical aspects of a system,
including convenience of access, system functionality, reliability, response time,
sophistication, navigation ease, and flexibility, among others. Several antecedents have
been studied as predictors of System Quality with mixed results. Figure 2 identifies
these antecedents of System Quality, sorted by the number of studies examining each
relationship. The length of the bar on the righthand side of the graph identifies the
Figure 2. Independent Variables for System Quality
30 Petter, DeLone, and McLean
number of supported relationships; the bar on the lefthand side identifies the number
of results that did not find a relationship between the constructs.
As a measure of success, System Quality considers the technical aspects of a system,including convenience of access, system functionality, reliability, response time,sophistication, navigation ease, and flexibility, among others. Several antecedents havebeen studied as predictors of System Quality with mixed results. Figure 2 identifiesthese antecedents of System Quality, sorted by the number of studies examining eachrelationship. The length of the bar on the righthand side of the graph identifies theFigure 2. Independent Variables for System Quality30 Petter, DeLone, and McLeannumber of supported relationships; the bar on the lefthand side identifies the numberof results that did not find a relationship between the constructs.
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