Cancellation and Change Policy: Any cancellation received within 7 days prior to arrival date will incur the first night charge. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).
Unfortunately we haven’t heard from you for a while. We have clarified with the hotel stated that the guest did check-in as normal. If you’d like us to re-open your case. We’d be glad to assist you!
In the meantime, we would appreciate it if you could complete a short survey with regards to this follow-up. We strive to improve our service and your comments are invaluable to us.