Abstract:
Examines Malaysia’s experience with modernizing manual tax filing and payment and moving to a paperless online system, which shows the opportunities that technology can provide to taxpayers and governments, as well as the challenges that may emerge during the transition. After Malaysia’s Inland Revenue Board (IRB) launched e-filing and e-payment for income taxes in 2004, the IRB encountered several implementation challenges, key among them the public’s initial reluctance to use the new system. The IRB increased its promotion efforts, upgraded the system, and hired staff to show taxpayers how to use it. The number of individuals and companies using e-filing jumped from 5% of active taxpayers in 2006 to 37% in 2012, and the time that businesses need to comply with Malaysia’s tax regulations fell from 190 hours in 2004 to 133 in 2012. By 2012, 76 of the economies measured by Doing Business had implemented electronic tax filing (e-filing) and electronic payment (e-payment) systems.
Abstract:
Examines Malaysia’s experience with modernizing manual tax filing and payment and moving to a paperless online system, which shows the opportunities that technology can provide to taxpayers and governments, as well as the challenges that may emerge during the transition. After Malaysia’s Inland Revenue Board (IRB) launched e-filing and e-payment for income taxes in 2004, the IRB encountered several implementation challenges, key among them the public’s initial reluctance to use the new system. The IRB increased its promotion efforts, upgraded the system, and hired staff to show taxpayers how to use it. The number of individuals and companies using e-filing jumped from 5% of active taxpayers in 2006 to 37% in 2012, and the time that businesses need to comply with Malaysia’s tax regulations fell from 190 hours in 2004 to 133 in 2012. By 2012, 76 of the economies measured by Doing Business had implemented electronic tax filing (e-filing) and electronic payment (e-payment) systems.
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