OPEN-ENDED QUESTIONS
From this part, the respondents were expected to answer two questions.
First, the question asked about the main factor that would make e-mail
communication successful and the last one encouraged the respondents to give any
suggestion about how to improve e-mail writing at the Bank of Ayudhya.
There were 110 respondents who answered this part out of 170
questionnaires distributed. The main factor of e-mail writing that BAY staff was