The man at the head of the business under scientific management is governed by rules and laws which have been developed through hundreds of experiments just as much as the workman is, ... and those questions which are under other systems subject to arbitrary judgment and are therefore open to disagreement have under scientific management been the subject of the most minute and careful study in which both the workman and the management have taken part, and they have been settled to the satisfaction of both sides. (p. 213)
Thus, Taylor, like Follett, sought to replace arbitrary, personal commands in the workplace with depersonalized orders that emerged from a careful study of the situation.