First of all I was put off by the pungent smell in room 2101. We had 2101 & 2102 fm 23-25 Jun & the smell really irritated us whenever we turn on the tap, shower or toilet flush....seriously U should close the room.
On our 3rd & 4th nights we stayed at 5404 & 5405 fm 25-27 Jun. It was another disappoint as the aircon went off for 2 nights even after we called your technician or engineer for room 5404. We were sleeping halfway & aircon went off at 2am & 4.30am on 2 nights....we woke up...turned on the fans & opened the balcony doors...yes luckily there was a fan...
Lastly I think U really need improvement on front desk staff as WAI totally ignored my feedback on the aircon for 5404 when i informed her to check the air con again before next guest check in. I was really mad she was just making sure i pay up the THB50 for 2 drinks we consumed in the mini bar only. Not even an apology from her but she doubted my claim for the aircon failure. Worse was she stopped looking at me or talking to me once i paid up the THB50. Not even a thank you during check out.
Frankly this is the first time i stayed in Holiday Inn after staying mostly in Marriot, Sheraton & 4-5 stars hotels. It was disappointing & we will most likely not try again unless very necessary. However i would like to praise 1 front desk staff NOTE whom has showed gd service with a smile & apologised to me when i feedback about the bad smell in 2101. He also explained & attended to us much politely during check in 2x for the 2 different room types. For his gd service, we tipped him.
We were just out to enjoy & just expected some gd service with smiles & respect. We reward those we think deserve & suppose this is a service sector & needs to meet some standards. Anyway, thanks for reading my lengthy feedback. Hv a gd day.