About one minute later, the controller asked the crew about the distance required for their approach. The crew replied that they needed "12 miles [19.3 kilometers] final for landing," the report said. Together with this reply, the call "Flaps one" could be heard in the background. The controller instructed the crew to turn right to 100 degrees, then asked the crew about the aircraft status. The crew replied, "No. 3 and [No.] 4 are out and we have problems with our flaps," the report said. The aircraft turned through 100 degrees, maintaining a heading of 120 degrees. "No corrective action was taken by the controller," the report said. The aircraft was now maintaining 260 knots, and was in a gradual descent.